The Whole Bowl Healthbar sends text messages to customers who ask us to. This page explains what we send, how often, what it costs, and how to stop.

How you opt in

You opt in at checkout on our online ordering site at order.thewholebowl.ca. Below the fields for your name, phone number and email there is a checkbox. It is unchecked by default. It reads:

Text me delivery updates and weekly menu reminders from Whole Bowl. About 1-2 messages a week. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms.

Ticking that box is optional. It is a separate, standalone checkbox. It is not bundled with our terms of service, it is not a condition of purchase, and you do not have to tick it to place an order. Leave it unchecked and your order goes through exactly the same way, and we will not text you.

You can also opt in by texting BOWL, START, YES or UNSTOP to (604) 229-6515.

What we send

Two kinds of message, and nothing else:

Delivery updates about your own order. An out-for-delivery message with a tracking link, a message when the driver is about thirty minutes away, and a confirmation once it has been delivered.
A weekly menu reminder letting you know the new menu is live and that ordering is about to close.

We do not send messages on behalf of anyone else.

How often

About 1 to 2 messages a week.

What it costs

Message and data rates may apply. We do not charge you anything for the messages themselves. Your mobile carrier may.

How to stop, and how to get help

Reply STOP to any message from us and we will stop texting you. Reply HELP to any message and we will reply with help and our contact details. You can also email Info@TheWholeBowl.ca.

Carriers supported include the major Canadian and US carriers. Carriers are not liable for delayed or undelivered messages.

Your privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We share your mobile number only with the messaging provider that delivers our texts on our behalf, and only so that they can deliver them. Full details are in our Privacy Policy.

Messages are sent from (604) 229-6515.